Egg asked to apologise to credit card customers
Nigel Griffiths, Labour MP and a former consumer affairs minister is meeting with Egg Chief Executive Mr Ian Kerr to discuss the recent Egg credit card http://www.egg.com cancellations saga.
Mr Griffiths is going to suggest that Egg should apologise to it’s customers for the outrage caused when they wrote to 161,000 credit card customers telling them they were a credit risk and that their credit card accounts would be closed in 31 days.
Mr Griffiths said “Egg has got a lot of explaining to do, if you want to get rid of customers who are not bad credit risks but who you just don’t make money out of, then you should make a charge for your credit card.”
“One letter of complaint I received was from someone in the City who said last year he made £1m, he has £100,000 worth of shares in Citibank group that owns Egg, and he’s absolutely outraged that he should be told he is any sort of credit risk.”
In spite of all this ‘bad’ publicity Egg still refuse to admit that they’ve acted unfairly or have deliberately tried to get rid of customers they do not profit from.
Shame it seems blatantly obvious to the rest of us! The problem is this has been so well publicised in the press and on TV it may be the beginning of the end for the Egg credit card not matter how great their offers are…
If you still want to apply for the Egg credit card visit http://www.egg.com today
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February 29th, 2008 at 10:46 am
[…] posted about this earlier in the week; Egg asked to apologise to credit card customers However, Egg have made no apology and refuse to change their stance on the cancellation of 161,000 […]
March 12th, 2008 at 12:05 pm
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