The Financial Blog

Uswitch.com have reviewed the digital TV market and found that the UK spends over £4 billion a year on digital TV! They also conducted the first ever digital TV customer satisfaction survey which revealed that more than 25 per cent of customers are not satisfied with the service they receive.

• Households spend on average £190 a year on their digital TV service yet 6 million which equates to 27 per cent, are not satisfied.
• Customers voted Sky the best overall provider with 76 per cent satisfied, despite coming last for value for money with 57 per cent of their customers unsatisfied.
• Virgin Media has the least proportion of satisfied customers - over 1 million or 32 per cent, are not satisfied with the overall service.
• Freeview wins Best Value for Money award with 75 per cent satisfied - value for money was voted the most important feature when choosing a DTV provider.
• Less than half , 46 per cent, of customers are satisfied with the customer service provided by their digital TV company - 5 million Sky and Virgin Media customers are not satisfied.

This just goes to show that although overall we’re happy with our digital TV, Sky and Virgin boxes, a staggering 75 per cent of us think it’s not good value for money.

The question is why do people continue to pay for some forms of TV? If the service and value for money is really that bad, as 75 per cent of people say, then surely customers should cancel their subscriptions?

Personally I cannot see the point in paying £40 - £50 per month just to watch the TV. I think it’s a bit sad really that people want the TV in their lives so much they feel the need to fork out that kind of money every month.

Initially I could see the benefit of having sports channels, especially the rugby and football - or OK it would be nice. But now, if I really must see a football or rugby match, I can easily get to a pub and watch there instead. Before anyone mentions it of course I’ll be spending money in the pub!

This entry was posted on Wednesday, May 28th, 2008 at 1:52 pm and is filed under Savings. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.